Bluepoint Solutions, Inc. located in Vista, CA is a rapidly growing developer of imaging software for credit unions with the potential to expand into other types of financial institutions. We offer feature rich solutions that improve credit unions service to their members while at the same time providing them with backup and disaster recovery plans. We offer a unique business model which allows prospective customers to purchase a license for our software, or via our unique “inside out” program which allows the institution to purchase our services on a monthly basis with minimal up front investment.

IT helpdesk/Technical Support Analyst
We are a rapidly growing developer of Check21 and imaging software for credit unions with the potential to expand into other types of financial institutions. We offer feature rich solutions that improve credit unions service to their members while at the same time providing them with backup and disaster recovery plans. We offer a unique business model which allows prospective customers to purchase a license for our software, or via our unique“ inside out” program which allows the institution to purchase our services on a monthly basis with minimal upfront investment.

The most qualified candidate will have a solid technical foundation combined in IT, software support, document imaging, and financial institution related experience. 1-3 years call center, help desk, and/or support center experience with emphasis on IT is a plus. We are searching for an IT helpdesk/Support Analyst who will manage and support all in house IT requests and assist with Level I customer support calls. This is a hands-on position that requires experience with Microsoft Vista, Microsoft XP Professional, computer hardware, peripherals, networking, Microsoft Server operating systems and Active Directory administration. Strong organization and planning skills, good interpersonal and communications skills are a must.

The most qualified candidate will have experience with diagnosing and resolving technical Helpdesk related issues.

Responsibilities:

• PC/Laptop setup and configuration
• Hardware/software procurement
• Microsoft Office setup and configuration
• Monitor daily IT tasks
• Interface with & troubleshoot existing network, printers and storage devices
• Assist end-users in use of all application software
• Support server hardware
• Support Windows Server and Client operating systems
• Excellent troubleshooting abilities
• Proactively identify issues, create incidents, create KB articles, escalate incidents and actively participate in the problem resolution process.
• Support Bluepoint Solutions application software
• Support Windows Client and Server operating systems
• Excellent troubleshooting abilities
• Interface with & troubleshoot existing customer networks, scanners and storage devices
• Assist end-users in use of application software
• Assist customer IT staff in use of application software
• Escalate and actively participate in the problem resolution process.

Requirements:

• 1-2 years experience in related field
• Experience with Helpdesk/technical support
• Strong communication, organization, prioritization, and written skills
• Technical knowledge – MS Windows Server 2000/2003, Windows OS Vista, XP, Pro SP2, 2000 , MCSE Preferred, Solid Networking skills including LAN/WAN/Router/Firewall experience is a plus
• Technical degree or equivalent experience.

Employment based in our offices in North San Diego County, California area.

Software Quality Assurance Specialist

Participates in quality reviews on all software prior to delivery. Tests application software, tracks test results and checks software configuration. Utilizes processes and software that ensure the quality, reliability, and system safety and security. Utilizes methods, procedures, and metrics needed to ensure that quality standards and practices are attained. Capable of using development code to establish test cases. Documents set-up and administers a library of requisite test cases for applications, and reports results to the development team. Works under direct supervision. Reports to a manager.

Responsibilities:

• Responsible for software builds and releases
• Responsible for the design and development of builds, scripts and installation procedures
• Familiar with InstallShield or other installation software.

Requirements:

• A bachelor's degree or certification in a related area
• 3-5 years of experience with quality assurance
• 1-2 years of experience with software development

Only local candidates will be considered.