The
member-centric approach
The sole mission of any credit union is to serve its
members. Therefore, all systems should actively support
excellent member service and be designed around the
needs of the members. Your core accounting system
is a good example. All data in that system is organized
by member.
Increased
employee productivity
Data captured by Receipt Manager and imported into
your favorite analysis software can be used to monitor
productivity and activity by each teller, branch,
time of day and many other criteria. This, in turn,
leads to better management decisions. Ultimately,
this information can be used to fine-tune your operations
and to ensure maximum employee productivity.
Unmatched
levels of investigative reporting
With
the extensive research capabilities of the Receipt
Manager research module, problems can be resolved
quickly. The search module simplifies the retrieval
of "missing" work or can even eliminate
problems before they occur. The search module offers
the ideal solution for very detailed and very broad
searches.
Better
member service
Would a member rather hear, "I'll get
back to you after I have looked up the information,"
or "Hold for just a moment while I access that
information?" Ease-of-use, combined with real-time
availability, means your employees will provide the
greatest possible levels of member service.
Enterprise-wide
document management
Bluepoint Solutions is committed to paperless
credit unions. To that end, we have developed a suite
of electronic document management & imaging products
that are unparalleled in the industry. There is nothing
like a Bluepoint solution.
Instant
accessibility
In a Bluepoint System, all documents are
electronically and instantly "attached"
to the member record and are immediately available
across the entire enterprise. Member service representatives,
call center employees and even the tele-workers can
access the documents they need - quickly and easily.
Simple
& accurate searching
When searching other document management
systems, you could enter keywords and only hope to
match the indexing. In a large credit union, employees
sometimes wait up to ten minutes or longer for the
results of a search. And what if the document was
indexed incorrectly? You might never find it. To find
any document in a Bluepoint system, all you need is
a member name or number. That's it.
Scalability
With other systems, the larger the document
database, the slower the searches become. Eventually,
growth limitations render such systems useless. Thanks
to its easy and intuitive search capabilities, your
organization will never outgrow a Bluepoint system.
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